PRIVACY POLICY / T&Cs
OUR COMMITMENT TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and care
It’s important that you know what personal information The Tabernacle W11 Ltd (known here as "we" or "The Tabernacle W11") collects about you, and how we use it.
We’ve done our best to make our explanations clear and easy to understand. But, if you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy policy, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Summary
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1. sign up to the newsletter, we will use the information you provide us to fulfil our obligations to you in delivering that service.
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
• What information we have and where we collect it from.
We collect and store different types of information about you when you sign up to the newsletter, contact us, and use our websites and social media.
• How we use your information.
We collect and use your information for various reasons such as helping you get into the shows you love, sharing news, assisting with requests, for marketing and as otherwise required by law.
• Who we share information with.
We may share your information with the Event Partner(s) - such as the artist, promoter, record label or team ) - as well as other third parties associated with the service provided.
• Your choices and rights.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
• How we look after your information.
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Questions and feedback
What information we have & where we get it
• When you sign up to the newsletter, or contact us with an enquiry, we will collect your contact information.
• When you purchase tickets to one of our events, or an event for which we are a co-promoter, you will have to refer to Eventbrite’s privacy policy as they are our ticket sales provider. There won’t be any of your information going through our website in that regard.
• When you attend our venue, we may collect your information via video surveillance cameras, or from our free Wifi (as it is a public network).
• When you make a table booking through our website, over the phone, or in person.
• When you use our websites or apps, we use ‘cookies’. That means we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us.
• When you use a social media feature within our website, and you post to social media platforms, the social media site will provide us with some information about you.
• If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
How We Use Your Information & Why
This section explains how we use your information and the legal basis on which we use it.
1. To proceed with our engagements to you
We use your information when you book a table with us so we can:
• process your booking
• provide you with customer service
• send the newsletter you have signed up for.
2. For our legitimate business interests
• For our marketing purposes, unless your consent is required for such marketing.
• To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.
Where you’ve given your consent
• To contact you with information or offers regarding our upcoming events or services – this may be via email or social media platforms.
• To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.
Who We Share Your Data With & Why
We share your data with different third parties to deliver on the services we provide. Those third parties are:
• Eventbrite, who deal with ticket sales for events at The Tabernacle W11, or any other tickets selling platform used by clients organising events in our venue.
• MailChimp, which is our newsletter service provider.
• Open Table, which is the platform that we use to receive table bookings through our website.
• Squarespace, which hosts our website.
• Google, who provide our business email accounts at The Tabernacle.
• Government agencies or other authorised bodies where required by law.
• Any successor to all or part of our business.
Your Choices & Rights
Your choices
Where you have given us your consent, you can withdraw it by doing the following.
• To stop receiving our newsletter, you can decide to cancel your subscription within the email you receive (normally at the bottom of the email)
Your rights
You also have rights over how your personal information is used including:
• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us.
To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
Looking After Your Information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
MEDIA
The Tabernacle reserves the right to use all photographs of the Tabernacle for both print and digital promotions.
If you would like us to remove a photo please contact us to discuss this.
CONTACT US
If you have any questions about the above, or our approach to privacy, please write to us at: mickael@tabernaclew11.com
There’s also the Information Commissioner’s Office (ICO) although we encourage you to try and let us help you first.
Updated 27 July 2019
